Hey guys,

Hope you had a good Christmas and are doing “good work” during these last few days of the year. I just read one of the older articles from the Dachis group where funnily enough, it wasn’t until the very end of the article that my eyes opened to the fact that this was one of the basic concepts that we all learned during our ITM700 course (for those of us who have taken ITM 700, but I think people in Business Management actually learned this a lot earlier as well).

This model where organizations are made up of People, Process, and Technology is one of the “as broad as you can get” models of enterprise architecture that looks at how organizations are made up. It basically says that orgs. are made up of: People in the business who have knowledge and skills, business process that are defined in how people carry out actions that create value for the org, and technology that supports people and the processes.

What this Dachis Group blog post does is show People Process and Technology and how it makes up the resources needed by an org to successfully implement and scale an effective twitter team for near real-time customer support.

Personally I find it greatly enjoying when some of the basic models that we learn in school are adapted beyond what we are taught, and shown in the context of supporting an organization that is much more socially aligned than what we’ve been exposed to.

Where else have you seen academic models or ideas adapted and used in the business?